Comment on the servers post-move here. [Archive]

KirillHuntersun

01-20-2004, 02:26 PM

Agreed, Ibn, can you give us an idea of whether or not this is roughly the same amount of upstream/downstream bandwidth, more, or less bandwidth, and if the server location has changed appreciably?

For example, if it's a datacenter in New England somewhere, those of us on the east coast are going to see some dramatic netlag improvements, as will some of the euros, whereas everyone on the West Coast is going to see it go in the pot.

Likewise, if the amount of bandwidth is roughly the same, but there's far less traffic into the datacenter the servers are located at, that's information we'd like to know just for curiosity purposes.

Regardless, if lag improves overall, all the lag is going to get blamed on MS anyhow. :)

MeTaGarfield

01-20-2004, 03:13 PM

I have been in and done some muling, but not started moving around.

I still have a question:

Did the IP numbers for the servers change?

They used to live in 207.46.204.0/24 and I have configured my firewall to relay all traffic initiated by those machines to the masqueraded machine inside.

The ports that had to be forwarded was 9000-9013 and 2000-2001.

Or:
During the last two years, have you made changes so that all connections are initiated from the client machine?

It used to be I got connection lost when going to certain towns before I got it set up as I started playing.

I've tried a few routes and it seem to work better than it did back then, so either the IPs are the same or the game now lets the client initate all connections.

Rephrase:
Do I still have to forward ports from the outside when running a masquerading firewall and if so, what ports from what IPs?

Ibn

01-20-2004, 03:22 PM

I can't provide most of the technical details, but this is what I can tell you:

The servers did not move a very large distance geographically, but they are in a different datacenter.

The IP addresses did change, and I will work on getting them so I can publicize them. This may have to wait until the other 4 servers are moved, to be on the safe side.

boneyard

01-20-2004, 03:51 PM

this site has info on the new ips and pings of the server:
http://asheron.is-a-geek.com/serverstatus.php

keep in mind this is not an offical site and that ips could change, use at your own risk.

Escanor

01-20-2004, 04:39 PM

I only signed up for these boards because I felt so strongly against the mechanics of the upcoming changes to game-play, and I decided I needed to voice my opinion. However, now I am here, and it is only fair that just like I have voiced my disagreement on one topic, I should also voice positive things when they happen.

So, I just wanted to say that it is very impressive that the server move seems to be going so smoothly. You were way ahead of schedule, and by all accounts the servers are stable. I am not seeing a lag/ping improvement, but I was one of those lucky ones for whom this was never a real issue in the first place. My average ping time before the move was between 180 and 220, and that is where it is right now on average; it seems to fluctuate a bit more than before, but it is staying within my usual range. There were 500 people on the server when I logged in (MT), which is also normal numbers for when I play, since I tend to play very late at night. So, overall, I think they are stable and performing well,

Anyway, thank you for the great job with this, and good luck to the other worlds on Thursday.

Bhodi Amashi

01-20-2004, 08:48 PM

So far...so good...

Wiz

01-20-2004, 10:37 PM

Question does Turbine own all the IP #'s from 12.129.18.1 through 12.129.18.255 ??
Are all the ports the same for these IP's?

I would have thought you guys would have informed your player base of all the details before the move by E-Mail and posted on the state of the network. This is a requirement for setting up our firewalls.

Al Neo

01-21-2004, 01:42 PM

I have had serious problems since the servers moved

Either i am stuck at the connect/update screen where it cant conenct to servers

or when i am able to get ig

i lose con to server everytime i change location .... as in

my inventory and the world are loaded and i get through portal but i am bubbles there till i lose con

i dont use any firewall or router ..

been trying all day

uninstalled ac

uninstalled drakiers dual client

tried with auto port

tried without

tried with drakiers

tried without

ok ..... once i try to connect via normal loggin i get stuck at connect/update screen

when i try to connect with drakiers i get through that but then once i ma ig i get stuck here like this

http://www.theblackrose.org/modules/gallery/albums/album01/Bubbles_001.jpg

nothign fixes those porblems

Davidge

01-21-2004, 09:27 PM

Ibn, some of us do use secured firewalls. I have reports now from several friends that they are unable to connect to the worlds just moved unless they turn off their IP filters or place the game machine in their firewalls DMZ.

My world starts moving in the morning.

Please can we get the correct and verified IP ranges to allow on our firewalls? I really don't want to trust the word of an unverified outside (3rd party) source on this one.

Thanks! :)

HeXt

01-22-2004, 08:37 AM

They work alot better/faster, but keep in mind, the servers had just came up and we didn't have the ten tons of bots/macros that are on 24-7 as well. :/

So, it can't be said that the move alone did it.

Paraduck

01-22-2004, 09:58 AM

There's definitely a slight improvement (but at the cost of rare occasional lag spikes... ping goes from 100 -> 800 ms.) I don't think the bots cause that much of a problem, especially with the majority of them being in MP right after the server came back up. I wonder if the improvements will go away once the rest of the servers are hooked up? Or perhaps they're not utilizing all of the bandwidth yet.

Kachina

01-22-2004, 11:53 AM

I just tried to log onto WE, and I get the message, this world is down for server move. I thought it was moved last time? Moving it twice??

MIdnightFire7

01-22-2004, 12:47 PM

I just tryed to log into Wintersebb and got the same thing..but if you go the long way around by going threw Zone it loads fine. Hope this helps.

Ibn

01-22-2004, 01:12 PM

Originally posted by Davidge
Please can we get the correct and verified IP ranges to allow on our firewalls? I really don't want to trust the word of an unverified outside (3rd party) source on this one.

I'm working on this, apologies that I haven't been able to post them yet.

Gimp Hawk

01-22-2004, 01:34 PM

ok when we first logged on when Darktide came back up, things worked fairly well... now we can't do anything... I can't even answer when they answer my urgent assist... The best way for me to test it is to use a vendor. I can't do anything at all.. I can't talk, I can't move... nothing... We thought it was decal... turned decal off... uninstalled and deleted anything Asheron's Call.. didn't work.... let it run with decal because I could talk in IRC still for some reason... we thought it was our connection... the cable company came out, gave us a new modem... ping is awesome everything is perfect, log into the game... hit a shop, tried to buy one taper... locked up again... ping times come up as ????? instead of numbers... no packet loss. Plugged all three computers separately into the modem in case our router bit it.... nothing... the game will not work on any of our 3 puters.... first it was just one account doing it.... then a second one joined in.... then finally after several hours our last one stopped working.
Literally we can't do a single thing... I have NO idea what to try at this point. Everything else online works perfectly... even faster with the new modem lol but AC simply just dies on us. The cable company has no idea what could be wrong since everything else works perfectly.

Gimp Hawk

01-22-2004, 02:52 PM

could it be the ip change jacking up my connection to it? Someone mentioned DNS servers on the server end...
I just want to play again *cry*

Eschient

01-22-2004, 02:57 PM

I tried playing on MT a few hours ago {while LC is down}, but kept red-linking and then crashing totally. I was still able to move, but had problems attacking {attack bar would fill, but not fire}. I'd give up and run away, then all of a sudden get the vitae screen or crash. No combat messages or anything. :(

Gimp Hawk

01-22-2004, 03:10 PM

that's sort of what mine is doing without the red link.... if I type a bunch of stuff about 10 minutes or so later it will spit it all out, then go back to not doing anything.... so it's like it knows I am doing stuff but waits 5-10 minutes to actuallydo it

MeTaGarfield

01-22-2004, 05:49 PM

Look for the "chat rooms".

Looks like "someone" made a mistake.

Gimp Hawk

01-22-2004, 06:23 PM

?:confused:

boneyard

01-22-2004, 07:26 PM

ibn posted ip range
http://forums.turbinegames.com/showthread.php?s=&threadid=1262

maybe i should start to add that range instead of just forwarding all data from the useful ports :)

Darwich

01-22-2004, 07:33 PM

I am having a few issues in game:

1 I attempt to salvage and I then go into some form of lag hell. I can not move I can not complete the salvage I can not chat. I have attempted to see if I am dropping packect and the display is ?????.

2 Same as above however when I attempt to sell/buy from a vendor.

I have had firewall on and off, decal on and off. Deleted/reinstalled DM. Nortons on/off. Used go back to start on Sunday before the server move. Nothing has helped. I have tried different vendors in different cities and get the same lag effect. Some of my vassals are also having this problem.

Is there any information at this time as to when the fix will take place. This also occurs on my secondary account on a different pc. I have also seen a few posts on the vn boards regarding this issue.

One last thing Tues I turned in an OBSERVER mask to be repaired and received an Iquisitor mask in return.

Any input is appreciated.

Gimp Hawk

01-22-2004, 07:36 PM

Originally posted by Darwich
I am having a few issues in game:

1 I attempt to salvage and I then go into some form of lag hell. I can not move I can not complete the salvage I can not chat. I have attempted to see if I am dropping packect and the display is ?????.

2 Same as above however when I attempt to sell/buy from a vendor.

I have had firewall on and off, decal on and off. Deleted/reinstalled DM. Nortons on/off. Used go back to start on Sunday before the server move. Nothing has helped. I have tried different vendors in different cities and get the same lag effect. Some of my vassals are also having this problem.

Is there any information at this time as to when the fix will take place. This also occurs on my secondary account on a different pc. I have also seen a few posts on the vn boards regarding this issue.

One last thing Tues I turned in an OBSERVER mask to be repaired and received an Iquisitor mask in return.

Any input is appreciated.

This is precisely what is happening on all 3 computers now at our house... was only 2 until we logged one out last night and logged on one of the accounts doing it... now the other account we run on that puter started...it started out ONLY doing it when I tried to buy something from a vendor then started doing it with salvage... and then after a couple of hours of trying just logging in and saying hi would set it off.....
FINALLY someone else with this issue!

Darwich

01-22-2004, 07:51 PM

A couple of my friends are also having the above issue:confused: :confused: :confused:

Paraduck

01-22-2004, 08:03 PM

Strange, I've never expereinced these issues yet. I've been PKing all over Dereth, did some hunting in Chakron and the Dires, and shopped some tradebots in MP.

Phosphine

01-22-2004, 08:21 PM

I was on HG earlier and didn't have any problems. I guess Alex will have to have the technical gurus look at this issue. An exorcist may help detect any diabolic influences of Microsoft. :p

I will keep my fingers crossed that SC comes up OK.

CranberryPie

01-22-2004, 08:53 PM

AC2
At the moment, EU player cant login to US server where main character is in AC2.
It appears that the DNS entries, out there somewhere in the internet on EU side are pointing to the wrong servers.
Also, when ping the new server IP addresses get a timeout...

Everything on PC is ok - can work with internet, email etc... all fine...
Been like this for last 2 days or so...

Any information?

Eledemar_SC

01-22-2004, 09:13 PM

unexpected lag spikes in areas/events/etc that did not accure normally....

FREQUENT disconnects upon death/recalls.

Very frustrating, hope you guys get this going smooth.

Gimp Hawk

01-22-2004, 09:18 PM

ok maybe someone here can help me... found the AC2probe utility... we do run ours through a router and I did port triggering for ports 9000-9009 so I run the probe after that and I get a message like this
UDP Connection for Game Traffic (server port 9001)
->Using Default local Port 9000
->Failed (reason: recvfrom()==10054)

I have been searching for a half hour to figure out what the heck that means.... could that be the issue of why we're having these sorts of problems and does anyone want to talk me through why my port triggers won't work?

Also.. WHERE do you put the ip addresses in? It's the only thing I can think of to try...

we're using a linksys router.. blue and black... 4 port blah blah blah can't remember the part number.. it's been around a couple years.

Wiz

01-22-2004, 09:53 PM

I just tried to log in to Harvistgain and I get the connection bar but it does not do anything with the update bar. I tried to log into Dark tide to verify my log in issues is not just with one server. I was able to log into HG last night but not tonight. any suggestions lol I know both DT and HG have already moved.
My firewall is set to allow 12.129.18.* ports 9000-9013 and I have set in my game for using port 9000. I also tried all ports in this range. my firewall is not showing a block so i assume problem is on your end.

BTW I am launching from
http://classic.zone.msn.com/asheronscallxp/minilaunch2.asp

Let me know what i should change this to...

Tektek

01-22-2004, 11:40 PM

I tried playing Morningthaw this evening since my home server is down and I experienced a ridiculous amount of server disconnects. I've been disconnected from the server 6 times tonight. 3 times in the past 20 minutes alone. It will either red link the second my character gets into the game, or I will get into the game and 10 minutes later it will yellow link and then do the flashing red link/yellow link and boom, server disconnect.

It's getting pretty annoying. I've never experienced this problem in this manner before, having it disconnect this many times. I do occasionally experience a disconnect but not numerous ones in a row :( So I think something is wrong somewhere along the line since I see some other people also had this problem. And no I don't not use a firewall or a router or anything, I'm just plugged directly into my cable modem.

Edit: Well Solclaim came up right after I posted this so I logged on there and had no problems whatsoever. Stayed logged on for 15 minutes.. recalled around to my house, the mansion, marketplace (which as usual was so laggy my computer almost froze so that's normal :p).. and I didn't get disconnected or anything. So then I logged back on to Morningthaw and immediately noticed that it was taking 5-10 seconds for anything I typed to appear on my screen..and then 5 minutes after I logged on boom red link, server disconnect. And every time I close the client after logging into Morningthaw the client crashes with an invalid page fault and this time it even killed my internet connection for 5 minutes.. bah! So looks like something's strange with Morningthaw.

Edit 2: Logged on to Morningthaw again just because lol. Was getting ping times ranging from 200-2500! And then packet loss went to 100% because it killed my internet connection again! What the heck. Somehow my modem is rebooting itself when I'm on Morningthaw and thus causing a disconnect..and then the client crashes with a page fault when you log out. No clue what is happening here.. I've never gotten this problem on Solclaim..especially having it make my cable modem go link dead. Really weird.
~Tektek (from Solclaim :D)

Davidge

01-22-2004, 11:48 PM

Thanks for the IP ranges Ibn! ;)

Will update my rules now on my firewall.

Davidge

01-23-2004, 12:07 AM

Those that are having issues with their IP rules, here are some notes that may be of service.

This post is only of interest if you use a firewall that you have locked down with strict rules, and if you previously used the MS IP's as part of your ruleset. If the game worked before the server move, and you never previously used IP rules, then it should be safe to disregard this information.

Standard disclaimer applies, if you play with this and it breaks, its YOUR fault - not mine nor Turbines. ;)

~~~~~~~~~~~~~~~~

Unless Turbine has changed something (and I hope Ibn can confirm?) these are all UDP ports, both directions. If you set rules using TCP ports for AC1, you need to change them all to UDP.

The old MS hosted IP ranges were:
207.46.204.*

Ibn stated that the new Turbine hosted IP ranges are:
12.129.18.*

Given this change, here is an easy table that shows the new correct IP's and ports for the games default port setting of 9000:

Initial UDP Outbound AC IP: 12.129.18.* Port: 9000
Subsequent UDP Outbound AC IP: 12.129.18.* Ports: 9004, 9008, 9012
Subsequent UDP Inbound AC IP: 12.129.18.* Ports: 9000, 9001, 9004, 9005, 9008, 9009, 9012, 9013

If you use 9004 as your games setting there are some subtle changes: (Note the reversal of the inbound/outbound ports!)

Initial UDP Outbound AC IP: 12.129.18.* Port: 9004
Subsequent UDP Outbound AC IP: 12.129.18.* Ports: 9000, 9008, 9012
Subsequent UDP Inbound AC IP: 12.129.18.* Ports: 9000, 9001, 9004, 9005, 9008, 9009, 9012, 9013

Some notes:

Trigger ports on your firewall == the Initial UDP Outbound port == the games port setting in ACSetup.

The easiest way to handle all this is to use ranges for both in and outbound IP filters instead of each specific port. Its still pretty secure with the IP rule, and it eases management of all the port numbers involved.

Multiple computers on the same LAN connecting via a gateway that provides NAT services: Each AC client must connect with a different Initial port, same as before. If you had this working before the server move, you should be okay just updating your IP ranges in the existing rules for all your AC machines.

If you use a game setting port outside the default ranges, you need to know how to change the sample rules above. You still need the ports between 9000~9013 open anyway, as some of the game features appear to be hard coded to require them.

Gimp Hawk

01-23-2004, 12:24 AM

here is where I am getting lost... this is all the options I have in port triggering

Application Name Trigger Port Range Incoming Port Range

Where the heck do all the ip addresses go??!!!

Davidge

01-23-2004, 12:27 AM

Not all firewalls support IP filtering. If yours doesn't chances are good that simply setting the correct port triggers and ranges will be fine.

Also, in this particular scenario, if the game worked before, you should NOT need to make any changes at all to your firewall.

My above post is only of interest if you use a firewall that you have locked down with strict rules, and if you had previously used the MS IP's as part of your ruleset. If the game worked before the server move, and you never previously use IP rules, then it should be safe to disregard the information.

Gimp Hawk

01-23-2004, 12:31 AM

ok so it goes into filtering.... that's where the ip's go??
Gawd this is giving me a HUGE headache..ok so on the filtered screen there's Filtered
Private IP Range

and Filtered Private Port range... this is where I'm putting all of this in?

Davidge

01-23-2004, 12:37 AM

Only if you previously used IP filters should you need to worry about that advanced screen.

If you are having connection issues, rather than tightening up your firewall, disregard the IP's entirely. Use only the Port trigger and subsequent ranges on the basic rules you mentioned in your previous post. ;)

Gimp Hawk

01-23-2004, 12:41 AM

well I have never had to put ip's in anywhere or do port triggers.... see above stupid problems that started happening yesterday on all 3 puters...
I open a vendor... I can't do anything... I salvage... I can't do anything... I talk.... I can't do anything Alt F4 is the only way out of the game for me... port triggering didn't work for port triggering I put in

Application Name Trigger Port Range Incoming Port Range
1: AC 9000-9013 9000-9013

That is what it's supposed to be right?

Davidge

01-23-2004, 12:47 AM

That looks like a Linksys forwarding rule. If so, then yes, your sample looks correct assuming ACSetup is using port 9000 or 9004.

Might try power cycling the Linky and your client machine after saving that rule if it still fails.

Other than that, I can't really help. Might try checking with your ISP to see if they have blocked off any ports on their routers to the new IP ranges that Turbine is using.

Gimp Hawk

01-23-2004, 12:49 AM

yeah I already called comcast... sorry I'm such a spaz.... lol
I HATE not being able to fix puter stuff... it makes me crazy... which makes my hubby crazy... which makes everyone else in the house crazy

Gimp Hawk

01-23-2004, 02:14 AM

Nope... didn't fix the issues

*cry*

kgober

01-23-2004, 09:18 AM

Thistledown is up, dunno about the other 3 worlds that were moved with it.

-ken

Gimp Hawk

01-23-2004, 10:35 AM

ok nothing was changed... we have 2 characters sort of working as long as we don't use the keyboard to talk (buff bot mode) if we take them out of buff bot mode... they lock up.

I tried to play my melee this AM... avoided salvaging and vendors... killed 4 monsters then locked up again....
we've tried this with zone alarm off... no ISC Firewall turned on (which is never on anyway but double checked) plugged right into the cable modem with no router in between on 3 different computers... no change... so methinks it is NOT our firewall since I ran for 3 hours without one last night to repetedly test different situations with the game. Cable company checked many many ports for me... had them check some 2000 range ports listed in the ac2probe prgram just in case it was those along with the 9000-9013 ports... nothing... they're all open. We've uninstalled, deleted all folders, all third party plugins, all registry entries and not a single thing has any impact. I am pretty sure at this point that I have exhausted all possibilities of being something on my end....

*passes ball to Ibn*

Your thoughts dear?

Gimp Hawk

01-23-2004, 10:37 AM

Hmmm interesting thing Davidge just pointed out to me... if you're having this issue that we're having....

Do you happen to live in the Denver area?

Darwich

01-23-2004, 10:56 AM

Yes, and check your PM's

I work for comcast and am having the engineers look at it. So far no luck. We have not done anything to the network this week. The funny thing is I could play Tuesday after the server move, but wednessday everything went to hell. I sent Ibn some info so that he or whoever can contact our engineers directly in order to sort this out...

:(

Darwich

01-23-2004, 10:58 AM

Forgot to mention that the IP's and ports that Ibn supplied are nto blocked.

Gimp Hawk

01-23-2004, 12:32 PM

yeah I checked that too last night when I called comcast... our stuff started the same time.... was fine the first night... the next morning when i logged in to go kill some lugians it all went to hell... started just with trying to buy tapers for hubby's mage and then got to the point that absolutely nothing worked at all...

*shrugs*
tried this AM... tried starting at the mage... it hated that so Alt F4'ed and then went to my hunting grounds... killed 4 monsters and then it went into do nothing mode again.

Gossie

01-23-2004, 12:48 PM

Just wondering how to do the ping?

Darwich

01-23-2004, 01:02 PM

from a dos promt or command line type "ping" and then the IP address that you want to ping

I prefer tracert because it shows all the routers in between and the time it takes inbetween hops.

Gimp Hawk

01-23-2004, 01:04 PM

The tech guy from comcast who came out and replaced the modem (since that's what they thought it was originally) said that Comcast put some new security stuff in that won't let you tracert

Just tried it again... he's right.. I can't tracert
:(

Gossie

01-23-2004, 01:13 PM

So what number do you use to ping and/or tracert??

Gimp Hawk

01-23-2004, 01:15 PM

honestly... I just ping like google or something
you can type ping www.google.com

or wherever you want... don't necessarily need an ip address
;)

Darwich

01-23-2004, 04:31 PM

For those who are experiencing this issue please see my post on the discussion board.

kirkmeaux

01-24-2004, 09:58 AM

Good job mover team.

tsuess

01-24-2004, 11:28 AM

Originally posted by Gimp Hawk
The tech guy from comcast who came out and replaced the modem (since that's what they thought it was originally) said that Comcast put some new security stuff in that won't let you tracert

Just tried it again... he's right.. I can't tracert
:(

Actually they are most likely just filtering ICMP packets, as many providers do now, just get a nice utility like ftrace or something similar that allows tracerouting using UDP packets instead.

Rauth

01-24-2004, 01:59 PM

Well today has been particularly nasty. Network status window in game shows ping times between 2500+ ms and 500+ ms and nothing lower. Not even in any vaults. Lowest ping time was in MP. I checked 2 servers - havent checked the others. Maybe its just the time of day and the fact its a weekend but it's almost impossible to play around any significant spawn on the landscape (not OP or VoD, just ordinary countryside.) Large pipe, not dialup. Not in Denver.

2:03 PM ET - Just tried WE - normal ping time (200+/- ms) 15% packet loss initially - now NONE. The difference is there was a "failed to make a connection to the Zone server" message but clicking the quicklaunch again let me in on the game server. No Zone Friends window. zclient and zproxy are both running processes however.

Rebel1608

01-25-2004, 11:19 PM

I've been trying to play since the move on Thistledown, and it's simply not possible. I have yet to experience a ping time <1500ms.

Before the move, I never was over 300ms except in extreme cases. I've tried opening ports in ZoneAlarm, completely shutting ZoneAlarm down, and restarting several times, but nothing works.
(This is all without Decal running.)

Pinging from a command prompt the IP of Thistledown gives me an average time of about 80ms, and the traceroute shows nothing terribly out of the ordinary. Every other internet activity runs fine, with the exception of some file-sharing programs for which the ports are closed off by my university's network admins. However, I don't think that AC has changed ports, and it worked just fine on the old servers.

Does anyone have any ideas as to what I can try to fix this?

Kachina

01-26-2004, 03:38 AM

:confused: Since the move, lag on Solclaim is way up, most of the peeps in my monarchy have noticed it. Please, please fix the lag.

Laird Anamoras

01-26-2004, 01:11 PM

I have the same problem like Wiz.

After server move Im stucked in connection/update bar when I use connection and ISP which I used before server move (wireless dial-up GSM GPRS) and all was ok.

When Im trying different type of connection (wireless dial-up GSM HSCDS) with the same ISP and on the same PC - everything is working - I can login and play AC - the problem is i cannot use HSCDS for playing AC.

Is the problem on ISP side or somewhere in Internet on the way from Europe to US - like some AC2 Europe users?

Laird Anamoras

Originally posted by Wiz
I just tried to log in to Harvistgain and I get the connection bar but it does not do anything with the update bar. I tried to log into Dark tide to verify my log in issues is not just with one server. I was able to log into HG last night but not tonight. any suggestions lol I know both DT and HG have already moved.
My firewall is set to allow 12.129.18.* ports 9000-9013 and I have set in my game for using port 9000. I also tried all ports in this range. my firewall is not showing a block so i assume problem is on your end.

BTW I am launching from
http://classic.zone.msn.com/asheronscallxp/minilaunch2.asp

Let me know what i should change this to...