Billing Problems

[Draahl]

Im trying to register a new user (since i lost my old cd-key and i cant check my old email anymore) and it wont take my creditcard, yes i got enough money and yes im typing the right numbers etc. Does billing.turbinegames.com have any problems later that can explain this or do i need to contact the billing section to get this straightend out?

[Yula_the_Mighty]

There is one problem that I've read about which requires you to call Turbine. Not all bank's support the validation numbers on back of the card via an electronic billing system.

Here is a link to Turbine's billing support page:
http://ac.turbinegames.com/index.php?page_id=289

Good luck.

Yula the Mighty - HG

[Draahl]

Ok i have bought the game in the online store and it worked great, now to create my subscription. It didnt work :(

This is very annoying, i bet you are shortstaffed but this is a problem that will make ppl never even try your game out. Please do something about this issue asap so i can once again enjoy the wonderful world of Dereth.

[Kinz]

Credit card companies provide a variety of means by which to protect your security. One common security method is the use of the CVV2 (also known as CVM or CID) number which is located on the back of all Visa, MasterCard, Discover and American Express cards. These 3 or 4 digit codes are used for additional security to protect against credit card fraud.

We have experienced that some of our customer’s banks do not use the CVV2 to check for fraudulent use. Our new billing system was designed with your security in mind. Therefore, our system does not accept credit cards whose issuing bank does not support CVV2. We apologize for any inconvenience that this has caused any of our customers and we at Turbine will attempt to have this problem rectified in the near future. If you are experiencing problems registering your credit card with us, please contact Turbine Billing at 781-407-4020 between the hours of 12:30 PM - 8:30 PM Mon - Fri EST