I keep getting an Error when I try to Migrate. Please Help.

[Swampus]

Every time I click "Ok" and have my web browser closed I get an Error.

Error 3 trying to launch your Web Browser!



I have My Norton and such turned off..



Any ideas ... heard of this problem?



Would be nice to get the migration over with.

[Yula_the_Mighty]

Take a look at this and make you have Internet Explorer 6 and meet the other requirements for the migrator to run:
http://forums.ac.turbinegames.com/showthread.php?&postid=183270#post183270

Yula the Mighty - HG

[SwampFoxGB]

:) Greetings friend.............This may not be the problem but I thought I'd mention it anyway.

When our son did his migration, he got the question asking him if he wanted to migrate and clicked on the "ok". Then some where in the process, he closed a browser window that he should not have. When I spoke to Turbine techs, she told me that is the most common problem with the migration so what I did when it came our time to migrate was to leave every browser window open.........don't close the extra windows. If you close the wrong window, you have to start all over again by signing in thru Microsoft and waiting for the notification again. Set up your account and then you can close the browser windows.

In fact, what I did, was to download and install the migration/launcher ahead of time. I created my account ahead of time.....gave them all the info........cc, email, passwords etc and then they sent an email to my email address of record and I replied to that............that way I was all set to go when I got the notice again. Then I went back to the old way of signing in thru Microsoft and when it asked me if I wanted to migrate, I said OK and when it takes you to the "Create an Account" page, you use the "Already have an account" down below that....enter your user name and password and that will take you in to the account. I re-verified everything and then after I knew everything was correct, I closed out the windows and rebooted my pc.

Good luck.................

[Swampus]

Well as soon as I click "Ok" I get that error.


so I dunno whats wrong, I have Iternet Explorer 6.whatever and other stuff they said was needed..

[Electricutioner]

Make sure you have no popup blockers on and all your cookies are enabled. Also try to add *.turbinegames.com and *.zone.com to your trusted sites. If this doesn't work, try a clean boot. This is what they have me doing, it isn't working but perhaps you will have better luck.

[Swampus]

Tried that, God Where are the turbine techs??? Off playing around instead of helping people Migrate?


I wonder how many people quit because of this utter BS.

[Electricutioner]

Well, this is not the actual Tech support forums. They only have two Techs that check this forum and they have the Official that they work on first. Besides, the Techs were unhelpful over the phone. They tried half a dozen things and were unable to get the stupid thing to work.

[Swampus]

Turbine, My patience is wearing thin.

[Electricutioner]

My suggestion is to try someone else's PC. If you don't have access to that, you can try a Format/Install of your system, since they have been aware of these problems for weeks it will be faster. I don't have much faith in them fixing a damn thing anytime soon.

[Yula_the_Mighty]

This forum primary use is for users to help help users with the occasional appearance of a couple of Turbine trolls. You really need to contact official Turbine support:
http://forums.ac.turbinegames.com/showthread.php?t=3414

Yula the Mighty - HG

[Aylett]

Don't feel alone Swampus. I have been having the same problem. I reported it on the link that Yula posted ( http://forums.ac.turbinegames.com/showthread.php?t=3414
)

Got a form letter back....really disappointed in the level of support. I feel like this is actually a Forced Migration to WoW.

[Aylett]

Swampus, looks like you and I, and probably some others are left out in the cold. I spent a half hour or more with tech support on the phone....they couldn't figure out the problem either.