i can't log in

[hoppe]

i have install AC and made a Char i can get to the end of the portel but i just stand in the air and after 40 sec i get con lost i can see the text where they other's chat and the Grafik are good i can see all thing's

plz help me

[Lancelore]

Hallo Hoppe,

Hard to say whats wrong. Maybe you must lower your graphic settings or maybe the old trick typing /render radius 5 in the chatbar can help.

Are all your drivers up to date? Can your graphic card handle the requirements?

And please try to find an answer on the technical board for this game. Maybe writing Turbine an e-mail may help.

[hoppe]

Lancelore

i get ingame where i can see the Room where the man stand infront of u and all the other things there are there, i just stay in the Bubble i have try to open all my port's on my Router to see if that was it, but no..

u can see here

http://i64.photobucket.com/albums/h180/hoppe25/ScreenShot00001.jpg

[Lancelore]

This sometimes (not often) happen to players in game too. Logging out and in mostly resolve the problem, but not in your case so it seems.

You can try the following:
Go to My Documents/Asheron's Call and delete the UserPreferences file.

Don't worry it will be reinstalled automaticly as soon as you log in.

[hoppe]

i have done that many times :(

[Yula_the_Mighty]

What is the make and model of your router?
What is the make and model of your modem?
What OS are you using?
Who is your ISP and what kind of service does your ISP provide?
How does your PC connect to your router?

[hoppe]

my router is a Zyxel 2000 series
i am using windows Xp homepro

i connect to my router via Lan

i just see this on The Internet Traffic Report

Router - Location - Current Index - Response Time (ms) - Packet Loss (%)

albnxi3.ip.tele.dk - Denmark - 0 - 0 - 100%

can that have something to do about it ?

it say i have 100% packet loss to a danish router

[Yula_the_Mighty]

Well the 100% packet means that your PC can not establish a connection to Turbine servers there is routing issue.

First off you do not have a router. You have a layer 2 switch. Which model do you have?

Also never answered the questions as to:
The kind of service you are getting?
Who your ISP is?
What make and model of modem?

In addition, to configuring your switch - which may not be possible because it is a switch not a router, your modem may have a router inside it which needs configuring, and your may need to configure your ISP service inside your modem.

[hoppe]

it is a ZyXEL Prestige 2602R
my isp is Fullrate.dk

[Yula_the_Mighty]

See this page:
http://www.portforward.com/english/routers/port_forwarding/ZyXEL/Prestige2602HWL-61/Asherons_Call.htm

Change the range to 9000-9013. If you leave the gaps as listed in the page it will not work.

It looks like you have ADSL service. Depending on whether your provider uses NAT or NATP. This change may not be enough. AC only works with NAT. So if you have NATP, it will have to be changed to NAT.

In addition, you have what is called a combo unit. It is a combined router, firewall, modem and VOIP unit. Many of these combos are incapable of connecting to the AC servers because they do not have support the protocol that AC uses.

[hoppe]

what protocol are they using.. ??

so i can call isp and ask them to do something so i can conneth :)

[Yula_the_Mighty]

AC uses asymmetrical UDP as defined in RFC 768:

http://www.ietf.org/rfc/rfc0768.txt

Like TCP, UDP has source and destination port numbers. That means an appplication like AC can send a packet on port 9002 and request a response packet back on 9003. This is called asymmetrical UDP when a UDP packet is sent with different source and destination ports.

Many routers are unable to handle this. In order to simplify the router and better protect you, the router only keeps track of the source port number when setting up the routing table. In the above case, the router throws away the response packet because it arrived on the wrong port (9003).

AC is further complicated because it is not one server, but many servers (different IP addresses) working together. Many routers have problems handling the hand off packets that are used to transfer you from one server to another.

RFC 768 is very old. It came out in 1980. Many equipment providers do not fully support RFC 768. Primarily because there are very few applications that use it.

There is a synergy here with asymmetrical UDP. If you provide an application (e.g. AC) you do not want to use it . By using asymmetrical UDP you lock out potential customers and get into arguements with potential customers. As a equipment provider, why would you want to spend valuable money developing a feature that isn't very often? As a service provider why would you want to spend money providing the additional capability to router asymmetrical UDP packets.

The other problem is NAPT (Network Address Port Translation) which is used by many DSL providers to reuse valuable public IP addresses. The issue is that application level asymmetrical UDP can not work with NAPT. Esentially you have both the ISP and AC using asymmetrical UDP from two different RFCs and they screw each other up.

There is a discussion of NAT and NAPT in RFC 3002:

http://www.ietf.org/rfc/rfc3022.txt

RFC 3002 came out after RFC 768, hence the higher RFC number. RFC 3002 (and some other RFCs) carefully note that if you are using asymmetrical UDP at the application level as defined in RFC 768, it will not work anymore.

Turbine could solve a number of their network problems with AC switching to symmetrical UDP like a number of other games (DDO, WoW, LOTR, and so on). Apparently the cost is too high. See this interview:
http://acvault.ign.com/View.php?view=Exclusives.Detail&id=20

[hoppe]

This suck big time.. this does not work for me at all