Black screen @ startup

[gandaar]

I downloaded the free trial, installed it, signed up for an account and everything to this point went just fine. When I started up the game I put in my password and it asked me what realm I wanted to go to I chose one (this actually happened on several different realms) and then the screen went black with a pointer that I would think is the pointer for the game. On several occasions I let it sit there for close to an hour, just in case it was downloading updates, and nothing ever happened. Can someone perhaps let me know what I need to do. I am starting here before I contact customer support. I actually tried this on 2 different machines and got the same result. HELP!!!!

[Lancelore]

Hallo Gandaar,

From what I read it seems your firewall and/or anti virus protection is blocking the game. Make sure acclient.exe and aclauncher.exe are able to connect to the your comp and try again. This happens every month when a new patch is downloaded.

[Atarax]

What OS are you running?

[gandaar]

Thanks for the prompt responses. I am running Windows XP service pack 2 with all updates. I have also gone as far as turning off my firewall. I am at a loss and I really wanted to try this thing out I have heard good things about this game.

[CrypticSoul]

Does it go black before you even see the 2 vials?.. if you dont even get into the game to even try to connect after the launcher maybe it could be something with directx or graphics issue?

[gandaar]

I don't know how technically savvy anybody here is, but I am including my dxdiag.txt in case anybody can use it to figure out the problem.

------------------
System Information
------------------
Time of this report: 3/23/2007, 19:38:35
Machine name: LAPTOP
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.061219-0316)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: Pavilion ZV6100 (PN494AV)
BIOS: Ver 1.00PARTTBL
Processor: AMD Athlon(tm) 64 Processor 3200+, MMX, 3DNow, ~2.0GHz
Memory: 1022MB RAM
Page File: 559MB used, 1899MB available
Windows Dir: D:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI MOBILITY RADEON Xpress 200 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI RADEON XPRESS 200M Series (0x5955)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_5955&SUBSYS_3085103C&REV_00
Display Memory: 128.0 MB
Current Mode: 1280 x 800 (32 bit) (60Hz)
Monitor: Generic Television
Monitor Max Res: 640,480
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6561 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 8/3/2005 20:10:38, 205312 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 8/3/2005 20:10:18, 1273344 bytes
Device Identifier: {D7B71EE2-1A15-11CF-2D6A-8F10A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x5955
SubSys ID: 0x3085103C
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

[Fwhatomic]

did anyone ever figure out what was wrong here...i have a friend who has the same problem

[CrypticSoul]

One guy in one post found out his modem was a router also, not sure if that helps you.