AC connectivity and Comcast "Home Networking" [Archive]

MrRuckus

03-07-2004, 06:51 AM

Im not really sure who to talk to about this. I have tried all I can think of and I still cannot get AC to work right...

Here's my issue:

I cannot stayed connected to AC. Sometimes I cant even get into AC without changing the Port to something different then what it already is. I know it sounds strange but this is what happens.

This all started when we switched from a regular Comcast account to a Comcast "Home Networking" package. I'll explain why I am coming here for support.

When we were able to connect to AC, we used a Linksys Router and a Linksys Switch. We connected fine with multiple PC's in our house as long as the port setting was setup to Auto. When we switched to the HN Package (Home Networking), we had to swap out our hardware for Comcasts. You HAVE to use their hardware, they wont let you use your own. They give you a Linksys Cable Modem/Router (Model # WCG200).

So we swapped out our hardware and put in this Modem/Router and hooked up to it. Now we cannot get AC to work for the LIFE of us. We can get into AC, and stay in for X amount of minutes (X can be 5mins or 45mins, its very random), but then we get booted. Its really hard to explain what happens, so I took some screenshots to show you what happens.

http://home.comcast.net/~c.lamarr/ACBS2.JPG
http://home.comcast.net/~c.lamarr/ACBS.JPG

Now, "ACBS2" shows what happens when I get booted. I get this message in my chat "Failed to leave chat room" ALWAYS broadcasted twice, then I get kicked immediatly after.

"ACBS" shows what happens when I try to come back in. This will also be random. Sometimes I can get into the game and just be bubbles till I time out. Other times I cant get passed the login screen with the blue bars. The first bar will go and the second will just time out. Now I can get by this most of the time by changing the port AC uses under setup. I change it to something else (like from 9020 to 9015) and I can then get back in. But for how long who knows. Random.

What I would like to know, is what can I do to fix this? I have tried forwarding the required ports, I have tried putting my PC in DMZ, the Linksys we have unfortunately has a comcast branded firmware so the port configs I have access to are only the common ones. I dont have access to things like Port triggering and what not. Keep in mind this is right in the line of work that I do for a living so you can see how crazy its driving me not being able to get this to work.

I know its not an account issue as I can login at my fathers house fine with my character. He uses something similar to our old setup which is a reg cable modem and a Linksys router/switch.

Now, Why dont we just go back to our old setup??? This is what I dont want to do. We got this upgraded service as it gives us more bandwidth which we use for our Voice Over IP Phone service. We have also had the netgear unit Comcast also privides which is pretty much the same thing, Modem/Router combo, and we got the same results with it. DMZ or port forwarding did nothing. Same result as the Linksys. That was the reason we had them swap out the netgear, was because we could not play AC. As you can see it did not fix anything going to this Linksys. ALL the PC's in our house with AC installed respond the same, so its not an isolated issue with just my PC.

What is this "Failed to leave chat room" message?? Is it this new Turbine chat? Can I disable it? I like the Allegiance chat but would do without it if it let me play AC without disconnects.

I've played this game Since Dec 99. and would like to continue doing so. Comcast basically supports me as far as hitting google. If I can do that they are done. They dont know what to even start troubleshooting in this issue as they dont know how this game functions. :(

As of right now I have ports 70-200 & 9000-9999 forwarded to my PC.

Any help is greatly appreciated.

Vipger

03-08-2004, 01:27 AM

I have exactly the same issue... and I cant solve it either. So, if it helps your not alone. Lets see if anyone has a solution.
Vip

MrRuckus

03-08-2004, 08:38 AM

Originally posted by Vipger
I have exactly the same issue... and I cant solve it either. So, if it helps your not alone. Lets see if anyone has a solution.
Vip

Very good to know that Im not alone. Thanks for the reply. I do hope someone can figure it out. Im afraid it could be more indepth into the networking code of AC tho. My brother can play Horizons fine with this setup. So I know its something that has to do strictly with only AC. A friend of mine reluctantly stopped playing AC1 in favor of AC2 when he switched to satelite Internet access for the same kind of reason, connectivity. He couldn't connect to AC1 anymore but AC2 was fine. He also went through port forwarding and DMZ setups with no resolution.

Something needs to be done to make AC more NAT setup friendly. NAT setups are way too common these days for it not to be. :(

Kermit_LC

03-08-2004, 12:06 PM

I have a NAT, and I have no issues. Of course, I'm using a retail linksys rather than comcast...

Pigroast

03-08-2004, 07:27 PM

I agree, setting up my speedstream..........i had to basically enable nat only and specify the IP (local).

good linkies

http://www.u.arizona.edu/~trw/games/nat.htm

http://www.u.arizona.edu/~trw/games/nat2.htm

MrRuckus

03-09-2004, 02:09 AM

Originally posted by Pigroast
I agree, setting up my speedstream..........i had to basically enable nat only and specify the IP (local).

good linkies

http://www.u.arizona.edu/~trw/games/nat.htm

http://www.u.arizona.edu/~trw/games/nat2.htm

I like the links thanks. Alot of good info. Although the only program I can see might be useful to me I wont be able to use until I have atleast one PC that is working. Which unfortunately at this time I still cant get to work for more then 15mins or so. :/

"Also, this program will only help if you are able to play with one computer behind your NAT currently; if you can't you need to use some of the other tips I've already covered."

Strick

03-09-2004, 02:19 AM

Is your TCP/IP settings for your LAN set with DHCP enabled?

It is possible that the router needs an internal IP address set for each computer on your Home Network.

Then each machine should be able to get the correct packets when AC settings has ports set to automatically detect.

You would probably have to contact Comcast to get the internal IP addresses that their router works with.

Vipger

03-09-2004, 10:56 AM

Strick,
I'm slow. I understand the second part of your post. The router has internal addresses for our computer and the firmware allows us to set ports (udp or tcp or both) to pass through for each internal ip. I have mine set for 9000-9013, Ruckus has his set for a wider range.
But, I dont really understand the first part... Can you walk me through checking the "TCP/IP settings for your LAN set with DHCP enabled?"
Vip
P.S. I opened a series of ports for the zone as well last night. I didnt have time to play, but it did keep the connection from character selection screen all night... which for me has usually dropped after some random time.

Strick

03-09-2004, 12:38 PM

From your desktop, rightclik MY Network Places, choose properties.

Rightclik on your enabled Local Area Connection, choose properties.

Highlight the Protocol TCP/IP and clik the properties button.

Here is where different routers use different settings, some routers you must have an IP address for each computer using the router, some routers need the IP address assigned from the router itself.

There is an Advanced button, clik that this is where the DHCP enabled statement will be, this is also where you set the IP for the default gateway IP address for the TCP/IP protocol.

I don't know exactly how the Comcast Home Network is configured, I have Comcast but with a single computer connected directly to the Modem. But I know that they use no proxies and I do not have a static IP address.

If you have a static IP address with the Home Networking, then you will be assigned a certain number of Internal IP addresses that the router will expose to the default gateway which is the static IP address that the router uses to connect to the internet.

Clear as MUD?

Vipger

03-09-2004, 11:55 PM

Ah well, its all set automatically, and the DHCP is enabled... no help there.
Thanks though,
Vip.

Strick

03-09-2004, 11:59 PM

Ahh well, that pretty much exhausts my knowledge of networking :(

MrRuckus

03-10-2004, 03:21 AM

I have all my machines setup statically with internal IP's. 192.168.0.12 is my pc, ect. Keep in mind I do do this for a living so I would like to think I know what Im doing.

(actually, to get completely technical the comcast supplied firmware in this linksys only allows upto 5 machines to be connected to it. So it has IP's in the range of 192.186.0.10-15.)

DHCP server is turned off (within the router settings) since I use all static.

The bottom line is with this setup I can play any other game. Wether it be Halo, Counter Strike, Horizons, any other game works as long as the required ports are forwarded (Horizons actually works without any ports forwarded). AC is the only game that has issues. Thats why Im coming here for support. Otherwise I would go elsewhere but the ports being forwarded with this hardware for whatever reason seems to do nothing. The only thing this lets me do is log in for X amount of minutes before I get "Unable to leave chat room" and booted. X can be anywhere from 3mins to 45mins. Random.. and it happends on all of our PC's. With AC set to Auto for the ports we cant even get in the game. We have to specify.. then we can get in but only for x amount of minutes.

My brother is so frustrated he is going to drop all 5 of our accounts. He doesn't count on AC as he can play Horizons whenever he wants. I would still tho like to stay with AC. I dont see how I can tho with this kind of connectivity. :(

MrRuckus

03-10-2004, 03:28 AM

There's gotta be somebody out there thats close friends with a Dev that has Comcast home networking with the same comcast provided hardware we have. If somebody could look at it and found out what the issue is that would be kewl... I have tried both the Netgear and Linksys units supplied by comcast, both give the same results with the appropriate ports forwarded or DMZ enabled to a PC.

All I know is anyone that has comcast Home Networking will not be able to play AC. Atleast as far as I can see and have heard.

MrRuckus

03-15-2004, 12:44 PM

Still no resolution to this? :(

Vipger

03-16-2004, 12:18 AM

With interest Comcast, Microsoft, and now Turbine have shown in the issue, I'm not terribly surprised that it is not resolved.
Vip

MrRuckus

03-16-2004, 02:37 PM

Well, I disabled allegiance chat per the advise of some of my allegiance members, still no go. :/ I get into the game and can stay in for a short period of time, maybe 10-15mins tops, and then I get booted. I dont get the double broadcasts anymore about the chatroom but it doesn't seem to make a difference. Now I just dont have a 1 or 2 second warning when I had the broadcasts before.

I still have to change the port everytime I get booted. Otherwise I come back in and Im bubbles. How can I hear and see everything happening around me for about 30 seconds yet I dont leave the bubble status. WTF is that? Its like Im receiveing data but not sending.

I was out in VOD yesterday seeing if I could get back into the game somewhat and it was no use. I ran while I was in attack mode and I stopped sending data, but I was receiving. All I saw was spell after spell being casted on me and jello started shooting arcs at me while I was running in place. How was the chat bar not effected yet my movement was???

Needless to say when I logged out and back in I was at the lifestone with 5% vit. This game isnt fun like this, not when I could loose my fully tinked armor because if this bs issue. I've done without AC for well over a month now and Im begining to think I could just do without it period. If I cant get help on the issue (which obviously I cant along with Vipger), whats the point??

Vipger

03-16-2004, 09:09 PM

Can we get any reply...or comment from Ibn, or any Turbine source on this?
I should mention that I (and I am sure Ruckus as his toons are much higher lvl than mine) have tried everything in the support faqs from reinstalling, to sound drivers, open ports, dmz, etc, etc, if there are ideas, I want to hear them. I was trying to come back to AC1 after playing AC2, and Horizons (among many others), but at the moment it is clearly not going to work.
Vip

Wizz_FF

03-17-2004, 08:16 AM

So the router from Comcast is not set for the user to provide missing NAT's? Thats really sad :(

If you had the NAT's AC is using would there be hope that Comcast would open those ports?

Peww! I am happy I have the option to choose NAT settings on my router!

I hope either Turbine or Comcast can help you out. Waiting for a reply is probably the worst a customer can do! :(

Kinz

03-17-2004, 03:05 PM

Hi,

We are looking into this problem. If you are having this problem, please PM me with you e-mail address, version of windows, router/modem you are using, and the version of the firmware you have.

Tyndall

03-17-2004, 03:42 PM

Hi, Vipger...hope your issue is resolved ASAP. Post a note when you get a chance on our allegiance board so we can follow up with you.

Jack
aka Tyndall

KirillHuntersun

03-17-2004, 03:55 PM

This problem is directly related to router-in-a-box solutions.

Also, your experience with VoIP products is showing to be small - that's fine, being a network engineer myself, I didn't have much experience either until I had to troubleshoot one - but the whole key to VoIP implementations is that they take up LESS bandwidth than the same thing on a traditional digital phone connection or a POTS line. Which in turn means that it's less than one channel of a T-1, or 64k.

From what I've been told, they only really take up about 15-30kbit. I don't know about where you are, but here in CT, they just bumped us up to 3Mbit across the board for downstream, and I think we're still at 128k up. that's more than enough for VoIP purposes, and shouldn't interfere with anything.

I had this exact same issue, however, when I went from my LEAF-based firewall to a Microsoft router-in-a-box. It only happened for me when I tried to connect with a second client, however. Basically, the router was getting confused on where to send the UDP traffic to.

Double-check and verify what range of ports your VoIP phone is supposed to be using; if it's in the 9000 range, that might be a culprit right there. Regardless, this IS an issue with the Linksys, and not something that will be easy to fix within software. Your best bet is to see about going back to the old setup, or telling comcast that the hardware they've fobbed off on you is lousy, and you want your normal cablemodem back.

Alternately, there MAY be a method to put the combined Cablemodem/Router into a bridged mode, which would allow you to use your hardware behind it. Or you could just use your hardware behind it anyways, going with NAT behind NAT and see if that solves the issue. If all of your traffic is going to a router you know was able to handle the strain before, there shouldn't be much of an issue with ports getting confused between multiple hosts on the crappy stuff.

Getting technical, I believe the actual issue is with something called "Loose UDP" in the linux routing community. Basically, it looks for an outbound UDP connection, and any inbound UDP connections on nearby ports from the same IP address are assumed to be what they are 99.999% of the time - additional data feeds from the server being contacted. For whatever reason, home networking routers don't seem to be able to keep track of loose UDP connections too easily, so they choke and hang up on them, or simply don't let the connections back in.

EDIT: Quicky test: Disconnect your VoIP phone, and see if you can connect to AC and stay logged in for more than 15 or 20 minutes. If you can, the phone's probably trying to use those ports as well.

Honest John

03-17-2004, 04:59 PM

Here is a link to an article detailing what ports are required. Maybe this will help.

http://www.fuzeqna.com/asheronscall/consumer/kbdetail.asp?kbid=148

use to be an Ms knowledge bace article. Now on the Turbine support page for AC.

MrRuckus

03-17-2004, 05:01 PM

Originally posted by KirillHuntersun
This problem is directly related to router-in-a-box solutions.

Also, your experience with VoIP products is showing to be small - that's fine, being a network engineer myself, I didn't have much experience either until I had to troubleshoot one - but the whole key to VoIP implementations is that they take up LESS bandwidth than the same thing on a traditional digital phone connection or a POTS line. Which in turn means that it's less than one channel of a T-1, or 64k.

From what I've been told, they only really take up about 15-30kbit. I don't know about where you are, but here in CT, they just bumped us up to 3Mbit across the board for downstream, and I think we're still at 128k up. that's more than enough for VoIP purposes, and shouldn't interfere with anything.

I had this exact same issue, however, when I went from my LEAF-based firewall to a Microsoft router-in-a-box. It only happened for me when I tried to connect with a second client, however. Basically, the router was getting confused on where to send the UDP traffic to.

Double-check and verify what range of ports your VoIP phone is supposed to be using; if it's in the 9000 range, that might be a culprit right there. Regardless, this IS an issue with the Linksys, and not something that will be easy to fix within software. Your best bet is to see about going back to the old setup, or telling comcast that the hardware they've fobbed off on you is lousy, and you want your normal cablemodem back.

Alternately, there MAY be a method to put the combined Cablemodem/Router into a bridged mode, which would allow you to use your hardware behind it. Or you could just use your hardware behind it anyways, going with NAT behind NAT and see if that solves the issue. If all of your traffic is going to a router you know was able to handle the strain before, there shouldn't be much of an issue with ports getting confused between multiple hosts on the crappy stuff.

Getting technical, I believe the actual issue is with something called "Loose UDP" in the linux routing community. Basically, it looks for an outbound UDP connection, and any inbound UDP connections on nearby ports from the same IP address are assumed to be what they are 99.999% of the time - additional data feeds from the server being contacted. For whatever reason, home networking routers don't seem to be able to keep track of loose UDP connections too easily, so they choke and hang up on them, or simply don't let the connections back in.

EDIT: Quicky test: Disconnect your VoIP phone, and see if you can connect to AC and stay logged in for more than 15 or 20 minutes. If you can, the phone's probably trying to use those ports as well.

Thanks for all the replies. I would like to retract my statement above. I was getting very annoyed at no resolution but once I place my issue in the correct spot (the actual tech support website) I was able to get a response quickly. It was partly my fault for not reading the 2 sticky's in this forum. :/ my bad on that.

In response to the poster above, Vonage doesn't use ports that would interfere with AC. Not that I know of anyways. The comcast firmware for this Linksys is very limited as to what I can do with it. My only options are pretty much DMZ and Port forwarding which both have failed to do anything.

I used to have the whole range of IP's forwarded to my box (from 9000- 9999) but my brother had ones setup for him to use as well. Either way it didn't work with all ports forwarded. and Im setting AC to use 9000-9500 when I choose a port. I would also like to point out again that if I set the game to "Auto" for the port, I cannot even get into the game. That is the way we used to have AC setup on all of our machines, auto and we could play on as many PC's as we had accounts all at once, all at the same time. With this Comcast branded Linksys Router/Modem combo tho I cannot even get into the game when its set to auto. I get through the first bar and then it times out on the second. I can get in when I specify the port, but only for a short amount of time.

Here is a pic of my Port forwarding configs at this time.
http://home.comcast.net/~c.lamarr/linksys3.JPG

EDIT: I did try what you also suggested about a NAT behind a NAT. I did that in the beginning by setting up our old router in DMZ with this new Router/Modem combo. That failed so I then Connected my PC directly to this Combo unit trying to get it to work. And all has failed. :/ If comcast would only send the new configs to our old modem, which would work. grr..

Yew Wan Sum

03-17-2004, 07:25 PM

The poster above discussing the issue in length is DEAD ON. It is not only the Linksys router which has this problem handling UDP properly under NAT. The Netgear FVS318 also has this problem. In fact, I don't know any personal firewall/router that handles this perfectly except for a Linux box set up as a NAT router. How do I know that Linux works? Simple. I used to have a Linux box to perform my NAT/firewall tasks. I bought the Netgear thinking I could get rid of the clunky old 486 I was using to run Linux on. Immediately afterward, I started getting disconnects when multiple clients were running using NAT. Mind you, it *takes a while* for the disconnects to happen. A while means anywhere from a couple hours to 12, but it WILL happen. I am not sure but it might have something to do with renegotiating a connection when packets are lost. It does NOT do this under two conditions:
1) I use my linux box as a router(swapped back and problem went away. Stayed on running a bot for weeks while two other machines were used to play.
2) DMZ. Whichever computer I put under DMZ does not disconnect. Of course, putting it under DMZ kind of defeats the purpose of having a firewall/router to begin with :/

I don't know the solution. Its going to have to be up to the router manufacturer to fix their firmware, but without a BIG push from Turbine, I don't see it happening. Comparitively few apps use UDP for traffic, so I doubt that 99.9999% of the people who use the devices would ever encounter a problem, but unless Turbine changes to TCP, someone pushes the router makers to fix it, or everyone gets a Linux box(and yes, you DO have to enable loose_udp to make it work) these issues are going to persist. I hope they get fixed though. I have enough computers running already, I don't want to have to keep a whole comp going just to run Linux so I can play AC without problems :/

MrRuckus

03-17-2004, 10:29 PM

Originally posted by Yew Wan Sum
The poster above discussing the issue in length is DEAD ON. It is not only the Linksys router which has this problem handling UDP properly under NAT. The Netgear FVS318 also has this problem. In fact, I don't know any personal firewall/router that handles this perfectly except for a Linux box set up as a NAT router. How do I know that Linux works? Simple. I used to have a Linux box to perform my NAT/firewall tasks. I bought the Netgear thinking I could get rid of the clunky old 486 I was using to run Linux on. Immediately afterward, I started getting disconnects when multiple clients were running using NAT. Mind you, it *takes a while* for the disconnects to happen. A while means anywhere from a couple hours to 12, but it WILL happen. I am not sure but it might have something to do with renegotiating a connection when packets are lost. It does NOT do this under two conditions:
1) I use my linux box as a router(swapped back and problem went away. Stayed on running a bot for weeks while two other machines were used to play.
2) DMZ. Whichever computer I put under DMZ does not disconnect. Of course, putting it under DMZ kind of defeats the purpose of having a firewall/router to begin with :/

I don't know the solution. Its going to have to be up to the router manufacturer to fix their firmware, but without a BIG push from Turbine, I don't see it happening. Comparitively few apps use UDP for traffic, so I doubt that 99.9999% of the people who use the devices would ever encounter a problem, but unless Turbine changes to TCP, someone pushes the router makers to fix it, or everyone gets a Linux box(and yes, you DO have to enable loose_udp to make it work) these issues are going to persist. I hope they get fixed though. I have enough computers running already, I don't want to have to keep a whole comp going just to run Linux so I can play AC without problems :/

See, my problem is my Cable modem and Router are built into one unit with this comcast branded Linksys. So I dont have the option of setting up a Linux box as it will still be behind their hardware no matter what.

What I dont understand is ANY other game works fine. Wether it be AC2 or Horizons, or Halo, or whatever. Why is AC the only game that has issues with this particular package from comcast?

and actually, for the Turbine people on the move lookin into this, as I mentioned above, the Netgear unit for Home Networking gave the same results. We only have this Linksys because we asked to have it swapped out since I read about alot of issues with Netgear Routers in general.

As far as I know these are the only 2 Units comcast is using for Home Networking & neither work with AC, in my experience anyways.

The real problem is that I could play 24/7 on our old Linksys Router without a hitch and its firmware is almost a year old. Im not sure if this issue lies in a firmware or on Turbines side. Either way, they're lookin into it and thats all I can ask for.

Something else worth mentioning, Comcast says any firmware pushes are done automatically when they see fit. So unless Turbine contacts Comcast directly about this issue, I dont know if they will let us have a new firmware if thats what its gonna take. :/ Guess we'll hafta throw on our ass kickin shoes and let comcast know we're gettin that new firmware.

Damn this AC kryptonite they call "Home Networking" :mad::mad:

Yew Wan Sum

03-18-2004, 11:24 AM

What I dont understand is ANY other game works fine. Wether it be AC2 or Horizons, or Halo, or whatever. Why is AC the only game that has issues with this particular package from comcast?

Because AC1 uses UDP. They also scramble the packets. In addition, because UDP is a non-guaranteed delivery protocol, they have developed a missed-packet recovery scheme for it. The combination of all this is probably making it difficult for the router makers to handle packet forwarding when multiple machines are 'hiding' behind a single IP address.

I can't point the finger and say 'Its all Turbine's fault'. I also can't point the finger solely at Linksys and Netgear, because AC1 *is* the 'odd-man-out'.

The bottom line is this: Someone AT TURBINE needs to fix one or both ends to correct the situation. Turbine has the power to either rewrite their code so that this isn't an issue(and if they can't, I'll be happy to do it for them, probably by having the client reinitiate the connection upon loss so the router knows where the request came from, maybe by switching to TCP, I don't know, I'd have to see the code) or to get on Linksys's and Netgear's case by providing them with data packet logs (use Ethereal, its free) showing the problem and pushing them to update their firmware.

Oh, and if no one at Turbine can replicate the problem, just go to Best Buy or Circuit City, and get a Netgear FVS318 ProSafe VPN Firewall/Router/Switch. Set up 3 machines behind it using NAT and log into AC (run a tradebot). Within 12 hours, two will be offline. If you still can't see a problem, or noone there knows how to resolve it, PM me and I'll find it and fix it. I've already rewritten two TCP drivers in commercial apps this month because of similar issues(but related to TCP handling under winsock 1.1). Another one won't kill me.

MrRuckus

03-18-2004, 04:41 PM

Originally posted by Yew Wan Sum
Because AC1 uses UDP. They also scramble the packets. In addition, because UDP is a non-guaranteed delivery protocol, they have developed a missed-packet recovery scheme for it. The combination of all this is probably making it difficult for the router makers to handle packet forwarding when multiple machines are 'hiding' behind a single IP address.

I can't point the finger and say 'Its all Turbine's fault'. I also can't point the finger solely at Linksys and Netgear, because AC1 *is* the 'odd-man-out'.

The bottom line is this: Someone AT TURBINE needs to fix one or both ends to correct the situation. Turbine has the power to either rewrite their code so that this isn't an issue(and if they can't, I'll be happy to do it for them, probably by having the client reinitiate the connection upon loss so the router knows where the request came from, maybe by switching to TCP, I don't know, I'd have to see the code) or to get on Linksys's and Netgear's case by providing them with data packet logs (use Ethereal, its free) showing the problem and pushing them to update their firmware.

Oh, and if no one at Turbine can replicate the problem, just go to Best Buy or Circuit City, and get a Netgear FVS318 ProSafe VPN Firewall/Router/Switch. Set up 3 machines behind it using NAT and log into AC (run a tradebot). Within 12 hours, two will be offline. If you still can't see a problem, or noone there knows how to resolve it, PM me and I'll find it and fix it. I've already rewritten two TCP drivers in commercial apps this month because of similar issues(but related to TCP handling under winsock 1.1). Another one won't kill me.

Damn dude. Hardcore. :) You explained it very nicely. Thanks.

Turbine had me download a program that changed my winsock32.dll to something else. I think its basically doing the same thing Ethereal would, just puts all the AC traffic into a text format. I have 4 instances where I was booted Im going to send them (one of the txt files is 14MB, hah. Took 45mins for the boot to occur.). We'll see what they have to say. I would post links to the txt files but Im not sure if any of my account info are in these txt files. :/

Suini-Tanis

03-22-2004, 09:57 PM

Originally posted by Kinz
Hi,

We are looking into this problem. If you are having this problem, please PM me with you e-mail address, version of windows, router/modem you are using, and the version of the firmware you have.

done that

also before i had emailed tech help, you guys told me you knew there was a problem and to keep watching here...

i've had this problem now for a good 6 months and its a real pain in the arse...

MrRuckus

03-25-2004, 04:58 PM

Originally posted by Suini-Tanis
done that

also before i had emailed tech help, you guys told me you knew there was a problem and to keep watching here...

i've had this problem now for a good 6 months and its a real pain in the arse...

Good news. I just sent off 3 more logs to the techsupport people. They wanted logs from the server side this time as well as my side (he said they got "Good info" from the server side logs).

They seem to be very interested and things are progressing. Hopefully it'll be resolved soon. I'll keep you all posted. :)

mr715

04-09-2004, 09:44 PM

Any update on why the Netgear WTG624's don't connect to AC?

Is it all relating to UDP?

This kinda stinks... my villas rent payment is due soon, and I feel that I may be losing it soon :(

Bardolan

04-10-2004, 12:23 AM

Your only available option is to contact comcast...

run logs of your system and connections etc....

They will do everything in thier power and knowledge to make certain that the problem is with you and your equipment, not thiers unless you can docutment that it is indeed thier wonderful technology that doesnt work.

In order to pull off this gambit you need to use one trick card... you after a coupe hours of argueing as to why its their problem and not yours, you will need to say "allright then, Could you please transfer me to your billing department so I can cancel my account at this time?"

as much as they don't care about thier customers and don't realize that many of them actually have a clue what they are talking about when they call, jsut liek any other company they do not want to lose money or potential money.... and a dissatisfied customer who is willing to cancel their account over bad support is almost definitly going to spread bad word about them.... so they will most likley bust thier collective assess to get your problem fixed.

Obiwan

04-10-2004, 01:56 AM

My first question to you VIP is why did you opt for the comcast Home Net? You already had your network going so why volunteer to pay more money to rent products you can own and set up with knowledge of what you have set up?

I have Comcast as well and run 4 computers off my cable router I rent from Comcast. I looked into Home Networking when Comcast in my area was AT&T. I assume you were as well. Anways, after researching what was provided by AT&T to set up a home network and what they charged I realised that what they are doing is basically fleesing people that dont have knowledge enough to set up their own network. Well I had ZERO knowledge of networking and found out it was fairly easy. So I refused to be fleesed and did it myself.

One Linksys Etherfast Cable/DSL Router ( I use 4 port )
Cat5 Cable

I plugged the stuff in configured windows and all 4, well 3 at the time, added my laptop recently, computers were online in a matter of minutes.

Cable companies charging you extra money per month to set up their equipment that you also rent is rediculas considering they still only give you one IP address. I'm not telling you what to do but, if I were you, I'd cancel the Comcast Home Networking and go back to what you already had going. JMHO :)

Bardolan

04-10-2004, 09:41 AM

One of the things you get with home networking is the option of a Static IP address, which makes hosteing games, setting up personal websites, etc possible.

I am actually tempted to pay a little more now and again just for that option.

Suini-Tanis

04-10-2004, 12:37 PM

the thing is i have the same problem and i don't have home networking with comcast

we have our own network set up...

mr715

04-10-2004, 12:44 PM

I too have setup our netowrk at home.

It's the Netgear Wireless that's the problem. I am 98% sure of it.

Vipger

04-10-2004, 08:29 PM

Obiwan,
Previous network wasnt working out for some wireless reasons and I (we) wanted someone to call in those cases. Sure, Comcast isnt exactly on the ball on the time, but it does give my wife someone to call to fix issues that come up, and not drag me home from work.
Vip

Obiwan

04-11-2004, 01:58 AM

Mr715 is probably right, perhaps going to a Lynksys wireless or the D-Link wireless router is perhaps the way to go. I have to admit Im not big on wireless and I realise they can be somewhat tricky at times so I hope somebody out there can be of more help.

My laptop is an old (original pentium) Toshiba Satellite Pro 430 CDT and its really worth a damn so I just picked up a ether-card and use it for Maggies to keep from alt tabbing during quests etc.... So anyways I dont really see much use in going wireless until I decide to get a decent laptop. Sure be nice to be able to build one eh? ;)

Obiwan

04-11-2004, 02:41 AM

Forgive me for speaking rather ignorantly about this situation. I have gone back and read each and every post in this thread and realise now that I spoke to soon. I know nothing about this VoIP business and therefore I cant speak clearly or consisely, or ask once again why use Comcasts' combo junk.

Let me just ask then, Isnt it possible to use this phone thing, sorry, by having Comcast take away all the Combo **** and bring you a Surfboard SB4100, hook back up your Linksys cable router/switch and go from there? Or is all this talk of bandwith the core of wanting this CHN connection?

Well anyways perhaps Im over my head here. It just confuses me that your having so many issues with AC using this CHN connection. I use the Surfboard SB4100 cable modem and the Linksys model BEFSR41 cable/dsl router, no switches, and Im yet to have any troubles with this setup. Here again I dont use nor am I familiur with this VoIP deal either.

I hope though that Turbine or Comcast have a solution for you folks soon. Good luck guys.

MrRuckus

04-12-2004, 08:14 AM

Still no word from the AC Devs on a resolution to the problem. :/ Been patiently waiting for a while now. I sent them quite a few logs. Might write them an email for somekind of update.

Just to clarify why I use The CHN package. As I have stated above, my brother and I switched to the Comcast Home Networking Package so we could use our connection as we have been for the last few years without having to worry about bandwidth issues with our new VoIP phone line. We have also come to like the 384k up for hosting a game server for friends and what not every now and then. We would like to keep it.

As I have also stated with CHN package you cannot use your own hardware, they wont send the modem config to any modem but the one they supply, So Im stuck with this Comcast Branded Linksys unit if I want to keep CHN.

Also just to clarify Comcast does not offer Static IP's with their Home Networking package. They offer one IP and its Dynamic. The only plans I know of that offer static IP's from Comcast are their business packages, which cost over well over $100/month if I remember right.

That really doesn't matter tho, as even tho the IP you have with CHN is dynamic, it will normally only change if there is some huge network outtage, or if your MAC address changes (say swapping out your modem as an example). The whole time I have had the HN package (Since Feb 4) I have had the same IP.

I'll post an update if I get anything new from the email.

MrRuckus

04-12-2004, 08:32 AM

Originally posted by Obiwan
Forgive me for speaking rather ignorantly about this situation. I have gone back and read each and every post in this thread and realise now that I spoke to soon. I know nothing about this VoIP business and therefore I cant speak clearly or consisely, or ask once again why use Comcasts' combo junk.

Let me just ask then, Isnt it possible to use this phone thing, sorry, by having Comcast take away all the Combo **** and bring you a Surfboard SB4100, hook back up your Linksys cable router/switch and go from there? Or is all this talk of bandwith the core of wanting this CHN connection?

Well anyways perhaps Im over my head here. It just confuses me that your having so many issues with AC using this CHN connection. I use the Surfboard SB4100 cable modem and the Linksys model BEFSR41 cable/dsl router, no switches, and Im yet to have any troubles with this setup. Here again I dont use nor am I familiur with this VoIP deal either.

I hope though that Turbine or Comcast have a solution for you folks soon. Good luck guys.

The only reason Im using this setup over my old RCA modem/Linksys Router setup is because CHN offers 384k up which we use for our VoIP. I just dont see how both the netgear HN unit and this Linksys unit (I have tried both) have issues with AC. I can understand the netgear as it has been posted everywhere that they (alot of netgear units) CAN BE (note I said can be, I know some dont) a headache for AC'ers, but why does this Linksys also have issues when I ran a different model of Linksys for years with AC with no problem. Just trying to determine if its something on Comcasts HN end or AC's when dealing with this hardware. It could also just need a firmware update, but comcast controls that since its their hardware, I cant update it myself (even tho I would like to). Its all done according to them automatically over their network. I know for a fact I dont have the newest firmware that is available for this combo modem/router unit (I asked people in a comcast forum to post their firmwares, I am atleast 2 revisions behind), but I have also been told they wont flash these if asked because its done automatically when they see fit.

Come to think of it. I might call today and see if I can get a super to get the newest firmware sent to my modem/Router unit. I dont see any reason why they couldn't. It could solve the issue anyways.

Suini-Tanis

04-12-2004, 09:44 PM

i just wanna play the damned game :(

mr715

04-12-2004, 09:50 PM

Me too!!!!

And now I see that another Expansion is coming out... I sure hope they update the way we connect to them, and our issues!!

I mean, its gotta be acknowledged that we are running into a problem here... it's like they really don't care... :(

Suini-Tanis

04-12-2004, 10:41 PM

shouldn't have to wait for an expansion pack to play though!

ehh perhaps getting a new wireless router may solve the problems...worth a shot atleast

mr715

04-12-2004, 10:50 PM

Agreed, a new wireless router would prolly work.... BUT this one has documentation on setting up AC specifically to work with this router. So that tells me, that this was tested as an issue by Netgear and they must have gotten it to work, and were able to connect.

I am just unsure why so many of us are having this problem.

Could it be a monthly update that changed some UDP/TCP/IP connecting issues since Netgear initially wrote up their docs, and we are not able to connect now?

Something to think about, it may not be... but that is the only thing I have going right now:)

I really like this router cause of it's 108MB connection speed, and VPN capabilities, so returning this for a games seems childish to me... Work has to come before games... but I reallllllllllllly want to play :)

lol

Red

Suini-Tanis

04-13-2004, 08:55 PM

well my issue is i'm using belkin, i've been using the router for well over 2 years now...

and originally i could play JUST FINE for the first year or so....about 9 months ago it stopped working(and this problem came about)

and 9 months later...STILL A PROBLEM :(

Tyndall

04-16-2004, 09:49 AM

Bumped for updates.....

MrRuckus

04-16-2004, 07:50 PM

No update from turbine. My email went unanswered. They say they wont respond to emails to the address I sent to as its only meant for responses for things they specifically ask for. Although they have responded to me from that address in the past.

In anycase, I'll be resubmitting it to their tech support today as they say to do so. Wether or not I get a response will depend on my continuing subscription for AC. I have been without it for so long I can drop it even tho I dont want to. My brother has finally come to the conclusion that if they cant get it to work he's not going to pay for it. He pays for all of the 4 subscriptions on his Credit card. Upping the charge to 12.95 for our last subscription was the last draw for him. He says he's not gonna throw away more then $40/month for something that does not work.

So if your listening Turbine, my Inquiry is #526. I have replied many times and given you guys numerous logs with no resolution or update. Please give us somekind of an update. Othwerwise this is the last month we will be keeping AC for our 4 accounts.

I would like to keep the almost 4 years of playing we put into this game, but if I cant play, whats the point.

Darkmoon2k

04-16-2004, 08:35 PM

I recently bought Asheron's Call/Dark Majesty, installed it, patched it, etc.

After I create my character I log into the game and I'm stuck "logging in." My character has purple portal-space bubbles in place of the avatar, and I just sit there. Then I lose connection. Nothing responds.

I am using Comcast @Home and using a SMC Networks Broadband Router.

I am completely devoid of technical knowledge, opening ports, forwarding ports, etc., etc., are lost on me.

I really don't know what to do. I feel like I wasted my money now because I can't even play! I have yet to call or e-mail their technical support line, fearing they would tell me to call Comcast or my router's technical support.

Can I get help from the player-base here?

I am so lost.

Darkmoon2k

04-16-2004, 10:03 PM

After taking three hours updating firmware and digging through technical support files I figured out how to open ports, and it fixed my problem completely. If you had the same problem as me (see above) then it would probably fix it.

But don't take my word for it I have no idea what I'm talking about! hehe

Suini-Tanis

04-19-2004, 12:13 AM

done all that and still can't get it to work :(

yet i can play Eve just fine

MrRuckus

04-19-2004, 12:16 PM

Well, the good news is I might be able to solve my problem after talking to AC Tech Support / Comcast / Linksys Tech Support / Comcast HN Tech Support....

I did finally get a reply from AC Tech Support, I'll post it here...

Response:
Hi,

Sorry for the delay in getting back to you. I was waiting on an
answer from the programmers here as to what was going on with this
connection.

First, some background. AC1 uses UDP for networking, not TCP. The
AC1 servers are on the 12.129.18.x network. Each AC1 world is made
up of several physical machines working together, and there are two
game server processes running on each physical machine. Each game
server owns a part of the virtual world, so when you're standing in
the Direlands you're talking to one server, but if you portal
somewhere else then likely you're talking to a different game server.

As the client hops around the world, it needs to talk to various
game servers at once. The problem mrruckus is seeing is that they
seemed to be limited on the number of game servers that they can
talk to at once. From the server farm's point of view, mrruckus logs
in successfully and is talking to their login server and a game
server. Then they start teleporting somewhere which probably has
them talking to a 3rd game server. Based on the fsock dump logs
you've sent me, it seems that by the time mrruckus needs to talk to
a 3rd or 4th game server, their client just doesn't hear anything
from that 3rd or 4th server. The server itself is trying to talk to
mrruckus saying "hi, I'm a game server and you need to talk to me",
but mrruckus' client never hears it. After a while the game server
assumes mrruckus' client is dead because it hasn't responded, and
the connection is shut down.

This is a really weird case because the limit doesn't seem to be on
which game services he can talk to, it seems to be on the sheer
number of game servers he's talking to. It's like his router (or
something else further upstream but probably his router) isn't
accepting UDP data from more than a few servers at once.

From what they are telling me, there isn't anything they are going
to be able to do about this problem. The problem seems to be with
the Comcast firmware on the router. If you need more information
please let us know.

Turbine Technical Support

---------------------

So basically, the firmware is the issue. I called Linksys & low and behold they think a firmware upgrade would solve it. Only problem is they have no firmwares available at this time for my WCG200 unit. Even if they did since its branded by comcast, they (being comcast) are the only ones "Authorized" to upgrade it.

So I call Comcast to find out about getting a new flash sent to my modem. I know by visiting comcast forums and asking around that my firmware I have is atleast 2 firmwares behind.

When I call comcast Im greeted by a "We dont do firmwares, period." I asked to talk to his supervisor and he explained to me that exact same line. According to the supervisor in the Home Networking deptartment they "dont do firmwares". Even tho I know its a comcast branded firmware in this unit and I know for a fact they send firmwares over their network when they see fit (how could others have a different revision otherwise?)

In anycase, I was tired of arguing and decided that it was a lost cause. There was noway I was going to get a new firmware sent to me, so it came down to the HN package. I know switching back to my old hardware it would work. Although I was told on numerous occasions that they wont send the HN package config file to any 3rd party modem but their own. So the tech I was talking to seemed nice and knew I had a problem that could not be fixed. I asked him if I switched back to my old hardware if they would send the HN config file to my old modem. To my surprise, he said "All you would have to do is register your old modem in the 'SAS' server and thats it, it would work"

I've known for a long time that this was a possibility but everyone told me comcast would not allow it. This Home Networking tech told me it WAS possible and it WOULD work. He also said if I had trouble I could call back they would help me to get it done.

So, today. Im getting ahold of my old modem and I will try what he suggested. If all turns out well I should be able to keep my HN speeds and go back to my old hardware. For all of you HN users out there, this is the only solution I have been given. I feel sorry for ya but the problem seems to be in both the hardware and AC's very picky way or handling UDP traffic. I would look for a firmware update first, if that doesn't resolve your issue, I think your only other option is to wait for the expansion to see if AC impliments anything new into the architecture or look for other hardware that is known to work. :(

It's not an answer that I really like but its the only one that I've been able to find within the last 2 months battling this thing. I'll post an update once I get my old modem later today and if it works.

I really feel however that this whole issue is a Turbine issue. We can play Lineage II, We can play Horizons, We can play FF XI and Im pretty sure any other MMORPG with no issues with this modem. The way AC handles network traffic needs to be revamped, if it wants anykind of new new subscribers who dont turn away because its too difficult to get working when they can pop in another MMORPG and have it running in 5mins.

Honest John

04-20-2004, 09:31 AM

It really is not Turbine. It really is the comcast router. Comcast simply does not work well for some AC setups. Most other routers do, but some dont. Just because other games, which may have their networking designed differently work, does not mean its Turbines fault.

Comcast needs to update their firmwear. If they wont, don't use thier home networking package. Go buy a Linksys or Netgear router and set your own up. Actualy, you will save money in the long run as your not paying rent on Comcasts equipment. They don't "support" other equipment, but that does not mean they don't allow it.

I would recomend using a cable modem (rent Comcasts or buy your own) and seperate router instead of a combined unit. Gives a bit more flexability that way.

Same T'ing

04-20-2004, 10:18 AM

Well, Well ...

I should read the sticky ... :(

Anyhow, I have INSIGHT, RCA, and LINKSYS and have
the extreme lockup that everyone else is talking about.
The machine is hard wired to the router and I have
another that is wireless. Both exhibit the lockup.

Has anyone truly determined what is wrong that the
machine locks up and comes back 2 - 5 minutes later
after the April Patch?

Thanks in advance ...

Same

Alissa

04-21-2004, 05:58 PM

Ok I have had comcast since it was @Home and have played AC on multiple computers in our house ever since.

We have a linksys firewall and used to forward and specify seperate ports for each computer.

After awhile we just went into the settings button when AC first loads just below the play button and hit the automatically detect my port for me.

It has worked fine for years.

In addition most of the newer linksys firmwares you have to specify whether to let tcp only or both tcp and udp through or just udp.

Feel free please to send a pm if you need more in depth help.

Suini-Tanis

04-22-2004, 09:41 PM

thats all fine and dandy for homenetworking through comcast

but i have comcast AND DON'T HAVE HOME NETWORKING

now why the hell have i not been able to play for the past 9 months?

Winter

04-24-2004, 10:34 AM

My solution:
Called time warner cable and asked them to exchange my linksys with a regular cable modem. Problem fixed. Ill put a retail router on the back end of the modem if I need to do routing. I feel sorry for you guys with the comcast deal...if you can get them to do the same for you, id highly reccomend it.

MrRuckus

05-27-2004, 10:06 AM

Just an update on my situation. Sorry I haven't responded to this post in quite sometime.

I did get my problem resolved. I ended up talking to Comcast and they said I could use my own hardware and still get the Home Networking Speeds. (4.3Mbit/384 compared to regular 3.3Mbit/256) which is all we wanted to do in the first place but were told numerous times it was not possible.

It turns out there are "Legacy" area's and "Ex-ATTBI" area's. Not to go too in depth, but the difference basically is in the Legacy area's the modem configs are modem specific, which means Comcast will not send a Home Networking config file to anything but their branded modem or whatever hardware they give you. In Ex-ATTBI area's (I am in an Ex-ATTBI area) the configs are generic, which means pretty much any modem as long as its registered will pull the config on your account.

So, we now have our Home Networking speeds which we wanted for our VoIP and we are using our old equipment which means no more drops from AC. The only problem now is we have been without AC for almost 3 months. I dont find myself playing it very often anymore for the simple fact we were without it for so long.

I hope you guys the best in getting your issues resolved. The place I found most of my answers: http://www.dslreports.com/forums/all

Mars-Hill

08-07-2004, 11:28 AM

Hey guys, I just bought the WCG200 and I'm having the exact same problems. I bought the router / cable modem / switch all in one combo as a retail solution to clean up my office and it works great for everything but AC.

I've been scouring the web for an answer to this question and have forwarded ports 9000-9020, 2001, and 28800-29100 to my machine 192.168.0.12.

I'm able to log on
I'm able to play for short periods of time
I end up with purple bubbles, time out and loose my server connection if I recall lifestone, lifestone recall, summon caul, portal recall, etc...

Mars-Hill

08-07-2004, 12:07 PM

I just fixed it, I think - no more purple dots...

The cable modem / router / switch combo (Linksys WCG200) is still configured for DHCP and is forwarding all of the right ports to my PC at 192.168.0.12, however my computer wasnt receiving all of the packets until I took it off DHCP and set it up with a static IP address.

I used the IP address that the router had already assigned my PC: 192.168.0.1

I set my subnet mask for 255.255.255.0

I set my Default Gateway to 192.168.0.1

I then opened a cmd window from start and typed ipconfig /all which told me what my router had assigned me for a primary and secondary DNS server address.

I would have set my modem up with a static IP address too however I cant bypass the router to run IPCONFIG since the WCG200 is an all-in-one combo unit.

The next step is to turn things off to secure ports, thanks everyone for this very helpful thread!

Mindwipe

08-07-2004, 06:24 PM

here's a suggestion, because this problem happens with newer linux firewalls as well. i use the config below.

AC server farm - 12.129.18.0->12.129.18.255 or 12.129.18.0/24 or 12.129.18.0/255.255.255.0

outbound:
forward <internal ip> outbound ports udp 9000->9020 to 12.129.18.0/255.255.255.0 destination udp ports 9000:9020

inbound:
route source block 12.129.18.0/255.255.255.0 source ports udp 9000->9020 to <internal ip> and destination port udp 9000->9020

specifiy the port manually in the AC client to 9000.

for those using linux firewalls with netfilter/iptables

#asheron's call client configuration -
$IPTABLES -A FORWARD -s 192.168.1.254 --destination 12.129.18.0/24 -p udp --sport 9000:9020 --dport 9000:9020 -j ACCEPT
$IPTABLES -t nat -A PREROUTING --source 12.129.18.0/24 -p udp --sport 9000:9020 --dport 9000:9020 -j DNAT --to-destination 192.168.1.254

#asheron's call client configuration -
$IPTABLES -A FORWARD -s 192.168.1.12/32 --destination 12.129.18.0/24 -p udp --sport 9100:9120 --dport 9100:9120 -j ACCEPT
$IPTABLES -t nat -A PREROUTING --source 12.129.18.0/24 -p udp --sport 9100:9120 --dport 9100:9120 -j DNAT --to-destination 192.168.1.12

works like a champ. just gotta tell it where to go in a more controlled manner. the AC client's networking code is kind of strange that way. older firewalls or firewalls that allow loose udp source routing work fine, but this is highly insecure.

give this a whack and see what happens.

Mars-Hill

08-12-2004, 09:20 AM

I set up port forwarding properly and went from dropping 100% of the time I would portal to dropping out 10 - 20% of the time (still not good if your trying to run a quest).

I didnt think about setting up port triggering (is that what you mean by setting up an outbound IP)?

Mars-Hill

08-12-2004, 09:39 AM

Well, I guess that wasnt my problem... :(

Still loosing my connection to the server after portaling 3-5 times...

Mars-Hill

08-12-2004, 10:04 AM

I changed the asheron's call exe to auto detect ports instead of using 9000 - while this didnt resolve my problem I was still able to chat with other AC players until I lagged out...

Grr.....

Suini-Tanis

08-19-2004, 01:03 PM

ugh i still have this issue, i've tried everything suggested and none of it works....

andesXYZ

08-22-2004, 04:13 AM

Bump!!!!!!!!!!!!

andesXYZ

10-15-2004, 01:06 AM

any news on this? possible fixes?

Tarinas

12-04-2004, 10:41 PM

Same problem here - have comcast as my ISP, using a netgear WRG614 router - loses connection without the update vial filling.

Any resolution on this?

Nocturne

12-04-2004, 11:08 PM

I'm not sure if you've checked this, but I've been able to play at home over my D-Link Router.

Make sure your router is configured to use uPNP first off, then make sure you have no firewall blocks on ports UDP 9000-9050. Heck, I disabled my router firewall completely.

That should do it for you, definitely.

Tarinas

12-05-2004, 09:37 AM

I've tried everything suggested in this thread, no joy.

Do I just assume this router is not compatible with AC period?

GhettoPhabulas

12-05-2004, 10:05 AM

The WCG200 is a piece of (insert word for poo here, the cuss one) and the maker of the comcast's proprietary firmware for it needs to be shot.

Nocturne

12-05-2004, 10:29 AM

Well, Tarinas, try connecting without the Router. Then try connecting with it. Go to the router page (it's like 155.0.0.0 or something like that) and see if there's anything you can do. Disable the router firewall, see if that helps.

I've had some issues when my roommate had a D-Link Wireless Router, I now connect into the wall rather than through his router.

Tarinas

12-05-2004, 11:17 AM

It will probably work without the router, but that doesn't help the other people in my house who use the internet :)

I've tried everything I can think of - opening ports, upgrading firmware, etc - nothing works.

Drainer_of_DT

01-02-2005, 08:49 PM

I've had this problem for over a month, and Im about to quit and play WoW exclusively because of it.

Tarinas

01-06-2005, 01:52 AM

Duh I worked out my problem.

It wasn't the router at all - it was the VOIP modem sitting in front of it. I set this to DMZ server to the router IP and now AC works fine.

Tarinas

01-06-2005, 02:00 AM

Spoke too soon.

Now I get to 10-15% updated and lose connection.

Still, progress of a sort.

jasonhartleytx

01-06-2005, 01:44 PM

Not sure why you guys would go with comcast's home networking...I know I never would. All I have is the comcast cable connection and purchased all the networking equipment on my own. I run my cable modem directly into a Linksys router then run the router to each of my 3 computers. Each computer has AC set up manually on different ports 9000, 9005 and 9007. I've never had any problems with connectivity using this set up.

andesXYZ

01-09-2005, 12:50 AM

bump... still without a fix...

Tarinas

01-09-2005, 02:22 AM

Subscription cancelled.

Congrats on getting some free money out of me.

Flybat

01-09-2005, 03:26 PM

Why does there not coming any reply fromTurbine that they want to fix this problem or not?

Yula_the_Mighty

01-09-2005, 04:14 PM

Home networking issues are often complicated, time consuming and home network specific (e.g. ISP, modem, router, operating system, firewall all interact).

This makes trying to fix this issue via written threads or questions to the Fuze very time consuming and error prone. If you find your self in the situation where you have exhausted or do not understand the written suggestions or frequently asked question answers.

You are basically stuck with either inviting some one who is networking knowledgable over and letting them fix it for you. Or you have to call Turbine technical support on the phone and you become their eyes and hands and they walk you through the set up.

One warning though - there are some combinations of the equipment in a home network which will never work for AC because the equipment manufacturers never implemented all the features that AC needs.

Yula the Mighty - HG

jaybone

01-11-2005, 03:53 PM

Why does there not coming any reply fromTurbine that they want to fix this problem or not?

page two of this tread has a post from turbine.. they are working on it.. but these things dont happen over night

jaybone

01-12-2005, 11:12 AM