Slow response from support ?

[YiniHokidoki]

I was just wondering how long people normally had to wait to get things resolved with customer support.
Personally, I am getting really fed up, having an issue open for close to 6 weeks now. Each time there is a response, which I need to supply additional information, it takes another 2 weeks before it seems like it is looked at again.

I recently restarted AC after a very long break, somewhere along the line it looks like a problem occurred on my account, but trying to get it resolved is really making me think I've made a mistake coming back, if this is the normal state of support.

So, is this common, or do I just have an odd situation here ?

[Catalina Estmad]

not to make things worse

BUT please tell us your problem and then forum members can try to help you if its something you can fix

[YiniHokidoki]

It was a CS only problem I'm afraid (problem with a ToD key not being applied), but thanks.
Looks like CS either saw my post, or happened to be on their way to fixing it so half way there :)

[Sho Is Sassy]

It was a CS only problem I'm afraid (problem with a ToD key not being applied), but thanks.
Looks like CS either saw my post, or happened to be on their way to fixing it so half way there :)

Good to hear! Welcome back! I hope your experience only gets better!!