Has anyone had contact with a Turbine rep recently?

[maxtlion]

Hi all, another returning player with the "update bar never starts, can't play game, blah blah" problem. I've gone through the forums, tried all the suggested fixes which have worked for others, emailed tech support - no luck yet.

Then i found the tech support phone number in the US. Phoned it - to find a repeating message, directing me to check the forums and support pages to fix my problem.

Been there - tried that - twice....

Has anyone actually had phone or email contact with a member of Turbine's tech support group in response to a problem in say, the last 2 years? Is there actually anyone there to help with problems, or are they (as is becoming more likely from where I sit frustrated in front of an empty update bar), just milking people until the thing breaks down and they flee to a country with no extradition processes ;¬)

Bit tongue in cheek there, but you get my drift. if you've been able to get contact with someone who could actually help, please let me know how - I want to play again!

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[JJC]

> ... update bar never starts ...

Go directly from your modem to your PC. The problem is usually with the router and this will confirm it. From there it's just a matter of configuring your router correctly, if possible, or beating on your modem to get it to comply, again if possible.

Knowing your router make and model (and ISP) would help as well.

JJC

[grudge08]

Max, I can't specifically confirm JJCs answer but I can tell you I've had a similar experience. That is, direct connecting (RJ45/ethenet) to my router vs Wifi-N makes a BIG difference in download time (which in theory should be minimal as my cable modem connection from Comcast is ~ 10mbps); connecting directly to the cable modem is even faster. IMO, Turbine is using a fairly inefficient approach to patching portal.dat.

Which brings up a second possibility; portal.dat included in the client download could be corrupt on your disk (especially if you installed with virus protection active). Disable any virus pro, delete portal.dat, then try the above.

Finally, if none of the above works... What OS are you using? If Vista, there's more 'stuff' to try before giving up.

Goodluck and "welcome almost back".

[darkchronus]

Not sure about your problem specifically but I contacted support last week through their web form about a problem and still haven't heard from them. I guess that just means since the trial is almost up I'll have to chose not to renew. :P

[maxtlion]

Thanks for the replies guys - I'll try re-downloading the client and see if that helps - I've tried everything else! I'm connecting directly between my pc and my BT Home Hub router with an ethernet cable.

Cheers,
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