We are very pleased to announce that Turbine is moving from a phone based technical support system to an internet chat technical support system. This new system will help us answer your questions faster and more efficiently. Your questions can be answered more quickly and you won’t have to wait in a phone queue. Internet chat technical support is used by many companies and we’re very excited to bring this to our players. It’s also much easier to send us information such as files by simply copying and pasting into the chat window.
To access the chat and get technical support help,
click here.