Asheron's Call Homepage

[Tiggs]

Quick Start Guide

1. Download
2. Installation
3. Firewall Settings
4. Creating a User Account
5. Launcher
6. Character Selection
7. Download Managers
8. Minimum System Requirements

Contact information:

Tech Support Assistance – Official Turbine Technical support

Asheron’s Call Knowledge Base
Asheron’s Call Technical Assistance Forum
Customer Service
Turbine Billing Support Phone Number (2:00 PM - 8:45 PM EST Mon& Tue, 4:00 PM EST - 8:45 PM EST, Wed - Fri): (781) 407-4020
Subscription and Billing FAQ’s
Information on Monthly Events

Non-Turbine Websites: Additional sites that could provide you with further assistance.

1. Techimo
2. Support Freaks
3. Tech Guy


Bug Reporting

If you feel that Asheron's Call is not behaving the way that it was intended, we certainly want to know about it. Please make sure that you follow all of these steps so that we can quickly identify the problem and report it to our quality assurance team:

Please submit a bug report via our knowledge base by clicking here (link to be updated shortly) . When submitting a bug report,

1. Please give a detailed account of the problem. It is important that you explain exactly what happened so that we can try to reproduce the results.
2. If the problem happened ingame, please describe where ingame it occurred (please include coordinates if available).
3. If the problem happened with a quest, please give as many details regarding the quest as possible.
4. Please state the character name, the character's level at the time of the problem, and the world that the character is hosted on.
5. Please indicate what time zone you are in and what time it was when the bug occurred.

Please be advised that although we would like to solve every problem immediately, some issues may take time before being resolved. We do appreciate your patience.


How to get our help on the forums

Considering the volume of posts with little to no information attached, I decided to give you some guidelines for getting help.

1. Search the Knowledge Base. Please. Pretty please. With everything on top.
2. Describe the problem completely and exactly. Include all error messages. Completely.
3. Describe all troubleshooting that you have already done. Including any wacky rituals or smacking the side of your computer.
4. Post a dxdiag of your computer. This can be obtained by clicking Start->Run, then typing "DXDIAG" (without the quotes). You then can save the information to a text file, and then post it to the forums.
   Also kindly enclose the DXDIAG with a pair of code tags (click the "#" sign in the editor). This makes it much easier to read.

I am in a code block! 

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sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, 
quis nostrud exerci tation ullamcorper suscipit 
lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie 
consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum 
zzril delenit augue duis dolore te feugait nulla facilisi.