Update on Server Issues

Frelorn · 03-14-2008, 09:51 AM

In speaking with the team we felt that an update on what has been happening was more than overdue. We know that this is a very frustrating situation for everyone who plays Asheron’s Call.

We have been tracking this problem for some time and have identified the subsystem that is likely to be causing this problem. The behavior we are seeing with the servers is consistent with what we would expect if this particular subsystem was failing. So while we have identified the area of the infrastructure where the problem occurs, we don't know what player or hardware behavior patterns are causing it. Worse, the subsystem is one of the oldest and, um, crustiest of the AC infrastructure.

While we are working on it, the AC infrastructure is complicated and works differently than the more modern systems we have on newer games. We are in the process of developing additional diagnostic tools to analyze the problem. Unfortunately this process is time consuming and as much as we want to get it into place for this weekend, and tonight in particular, it is not possible to develop, test, and deploy a set of new diagnostic tools in that time frame. This is frustrating to us especially because Friday night is generally when the problems happen most frequently.

In the coming days you will likely see the results of us developing and deploying additional tools to identify and fix this issue. Thanks for being patient.

self_adhesive · 03-14-2008, 09:53 AM

FIRST!

Yay for tools!

Gyes · 03-14-2008, 10:05 AM

Thanks for the update, Frelorn. Good luck with the development.

Sigma · 03-14-2008, 10:47 AM

Quote:

Originally Posted by Frelorn

While we are working on it, the AC infrastructure is complicated and works differently than the more modern systems we have on newer games.

http://forums.ac.turbine.com/showthread.php?t=37811

Roberto · 03-14-2008, 11:44 AM

thanks for the update - good luck with the bughunt!

BARTZ · 03-14-2008, 01:06 PM

id say that a commodore 64 is pretty much dated and probly needed to be replaced. i wouldnt suggest a TI 99/4a tho. probly a dell or gateway would be the way to go or an ibm blade server thing.

Xenpor · 03-14-2008, 03:50 PM

When you say "coming days" do you mean that you'll have it fixed (hopefully) by next Friday, or do you just mean "in the future"?

Jida · 03-14-2008, 04:15 PM

Yes, yes it is.

Frelorn · 03-14-2008, 04:16 PM

All we mean is that we will be deploying more logging and tools that will allow us to find the source of the problems. The more information we can get, the faster we can get the issues resolved and get back to focusing on other things.

Sigma · 03-14-2008, 04:24 PM

Quote:

Originally Posted by BARTZ

probly a dell or gateway would be the way to go

GOOD LORD NO

If you thought AT&T was bad...

Spoiled · 03-14-2008, 04:43 PM

deploying more logging tools... for some reason that sounds like "create more lag"

Jida · 03-14-2008, 04:45 PM

I suppose if you have a horrendous accent it does.

TheNemesisII · 03-14-2008, 05:37 PM

........soooo tired of this every weekend.

NegativeImpact · 03-14-2008, 05:41 PM

I am sure you guys dont have your update server running as soon as everyone heads out the door to go home for the weekend.... that would be a stupid thing to check wouldnt it?

Sho Is Sassy · 03-14-2008, 08:31 PM

Frelorn, I would like to thank you and all who work with you, for doing the best you can to fix these problems and having the thick skin to take all the grief from everyone.

I know, as many other people do, that you also would like to get AC up and running smoothly so we could ALL go back to a standard operating procedure and enjoy AC play time once more with less hassle.

Smooches to you and everyone on staff!

Miss Sister